pt: I'm calling to schedule my mammogram.
me: Great, do you have the order?
pt: I do, yes.
me: Is it a screening or diagnostic mammogram?
pt: Just a screening.
me: Does it have 3D or tomo on the order?
pt: I don't know. It's downstairs.
me: Well will you please get the order? I do need that information.
pt: Why?
me: That is clinical information on the order that I need to schedule correctly. So the department requires patient's have the order when we schedule.
pt: *long pause* So why do I need to go downstairs and get the order?
me: I just told you. There is clinical information on the order that the department requires we ask for when scheduling so that we schedule the correct test.
pt: No, I'm not walking all the way downstairs to get my order. I already told you it's a screening mammogram.
me: If you won't get your order I can't schedule. I'm sorry.
pt: It's just a screening mammogram. Why can't you schedule?
me: I'm sorry. That's the protocol. If you won't get your order from downstairs I cannot schedule you. I need that information from the order.
pt: Then I'm not coming to your hospital for my mammogram! That's ridiculous!
me: I mean, it's literally downstairs. All you have to do is go down and get it and we can set up an appointment.
pt: I'm calling a different hospital! This is the dumbest protocol I've ever heard!! *click*
Lazy biatch.
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