me: *place where I work* scheduling, how can I help you?
pt: Hi, my doctor gave me a scrip for my knee pain and CVS needs pre-approval. Can you approve it please?
me: Oh, you have the wrong number. This is the scheduling department.
pt: This isn't the doctor's office?
me: That's correct. This is central scheduling. We only schedule outpatient testing.
pt: So you can't get the approval then.
me: Ma'am, you are in the wrong place. Like I said, you have to call your doctor.
pt: But I thought this was my doctor.
me:
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