pt: I got a message saying to call scheduling ASAP because it's urgent.
me: Who left you the message?
pt: Well I don't know, it said call so I called.
me: I can't help you because I wasn't the one who called you so I'm not sure why the message was left.
pt: Just look up at my account and tell me why I needed to call.
me: I am looking. There are no notes or anything. That's why I need the name of the person who called you.
pt: You're useless.
me:
pt: Will they call me with a reminder before my appointment?
me: All reminders are done through MyChart, so once you complete your registration for that the reminders will come.
pt: Well why wouldn't they just call patients? I'm not going to remember.
me: Like I said, complete your registration for MyChart and you'll be able to get reminders.
pt: No, I want them to personally call me. I already told you I won't remember my appointment.
me: Do you have your Medicare card? The one that is red, white, and blue?
pt: Red, white, and blue how do you do??
me:
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