me: Place where I work scheduling how can I help you?
pt: I need to schedule a mamm-o-gam.
me: Okay what's your phone number?
pt: 123-456-7890
me: That number isn't pulling up any patients. Have you been to place where I work before?
pt: Well does it matter? Am I not allowed to make an appointment if I'm not a patient?
me: No, that's just how we pull up patients. Is there another number that might be on your account?
pt: Jeez, can't I just give you my name? That's just dumb.
me: Okay then. What's your name?
pt: Karen Smith. Now can I schedule my mamm-o-gam.
me: Is it screening or diagnostic mammogram.
pt: I don't know, it doesn't say.
me: Will you please read the order?
pt: "screening mammogram." There. Is that what you wanted?
me: Thank you.
*sets up appointment*
me: Alright and what insurance do you have?
pt: It's not on my order the doctor gave me.
me: Um...can you please read from your ID card?
pt: Ugh, seriously? I have to go get it? Now you have to wait for me. And I will take my sweet time.
me:
No comments:
Post a Comment