As people wait on hold to talk to one of us schedulers, the message says to make sure they have their order, insurance card, etc. If you listen, you can clearly tell that we are the scheduling department for testing. Somehow...without fail...20% of the incoming calls have nothing to do with outpatient testing. How they get to us? I don't know. Must not be listening to the message at the beginning that talks about our department. Or maybe they are just so desperate to talk to a person they don't mind waiting? Who knows.
Here are a few of those non-scheduling calls I received this week.
1. Hi, I'd like to set up a time for my post-rabies prophylaxis.
2. Hi, can you tell me where my daughter is? She was admitted yesterday through ER.
3. I need impact. (no idea what this is to be honest)
4. I need a second opinion on my tit squeeze. You know, a boob specialist. Can you help me?
5. Hi, I'm looking for ECT. You know, electro-cranial therapy?
6. Hi, I read online that you have gambler's anonymous. Can you tell me the where and when?
7. My mom is in the ER. Can you tell me what room and if I can just show up and surprise her?
8. I have 3 kids just added to my care from foster care. They need an abuse exam. I need you to schedule.
9. My mom had stitches in the ER and they said we could come and get them removed. So when am I supposed to do that?
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