Episode 55

Well hello there fellow readers! Did you miss me?? 

Sorry for the hiatus. With the shift in staffing at work, we have been beyond short staffed. To the point where a normal day of 6 people has now become 2. That plus the new 10 hour shifts I'm on has made me exhausted...  But I'm back and the stories are better than ever!

This morning I was blessed with a know it all staff member at the hospital.

me: Central scheduling how can I help you?

pt: I have a pregnancy US scheduled this Wednesday but I need it to be Thursday instead.

me: Alright, looks like Thursday the only thing they have available is at 11:30am. 

pt: Oh no, that won't do. I have another appointment that same day at that time. There is nothing else that you can fit me into?

me: No, the only thing they have is the 11:30.

pt: Well I work at the facility. Can't you just move another patient to a different day so that I can be seen at a better time?

me: I cannot, no. The only thing they have is the 1130 or you can keep your Wednesday appointment.

pt: I just told you I work there, you should be squeezing me in. This is ridiculous. Just put me for 1130am.

me: *tries to put her at 1130, gets big red error* I actually can't schedule you for that 11:30 until you cancel the appointment with the other physician. The system is giving me an error saying that you already have an appointment and it will not let me double book.

pt: That other appointment is just a follow up it only take 10 minutes just put me down for 1130.

me: I'm sorry, the system won't let me overbook appointments like that. If you want the 1130am appt you will have to either cancel or reschedule your other doctor's appointment.

pt: I just told you I work there and you're not going to override the system?

me: I literally cannot override this system. It prevents double booking appointments so you'd have to adjust the other appointment first.

pt: I drive 30 minutes to come to you for work and for my appointments and I do not want to drive there 2 days in a row. I need the appointment on Thursday for my ultrasound. I want to speak to Sharon in the department. She will squeeze me in. They will do anything for me and you're not helping.

me: Great, bye then.