me: Scheduling, how can I help you?
pt: I need to cancel my appointment.
me: Okay, I will get that cancelled for you. You are all set.
pt: Well how do I know that you cancelled me appointment?
me: I'm telling you that I cancelled it.
pt: Will I be receiving a confirmation that it's been cancelled?
me: It doesn't look like you're in MyChart so there is no other way they send out cancellation confirmation.
pt: But how do I know that you cancelled it?
me: Because I told you that I cancelled it.
pt: But what if you're lying?
me: I can promise you, I wouldn't lie about cancelling your appointment. Is there anything else I can do for you?
pt: Cancel my appointment please.
me:
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