me: Scheduling, how can I help you?
pt: I need to schedule a CT scan.
me: Great, and your name?
pt: I don't know.
me: I'm sorry, you don't know your name?
pt: Oh you want my name? I thought you said my fame!
me: That doesn't even make sense. What is your name?
pt: Fred.
me: ...and your last name?
pt: I just told you. Fred.
me: Your last name is Fred? Then what is your first name.
pt: Fred.
me: So your name is Fred Fred?
pt: No it's Fred Smith.
me: There ya go, that's what I needed. *sets up CT scan* Alright, so the CAT scans moved to a new location.
pt: Woah woah, I'm stopping you right there. I need a CT scan. Not a CAT scan. Are you even paying attention?
me: Sir, a CT and a CAT scan are the same thing.
pt: Well I don't know that, don't give me attitude. I'm not a doctor.
me: I'm not giving you attitude, I'm simply telling you that CTs and CAT scans are the same thing. So would you like the address to the facility?
pt: I guess so.
me: 1234 Hospital Lane
pt: What lane?
me: Hospital.
pt: What's that? Bit lane?
me: Is our connection bad? I said hospital lane. h-o-s-p-i-t-a-l
pt: Oh, hospital. Dumb name but okay.
me: Great, you're all set. Have a nice rest of your day!
pt: Yeah, sure. whatever. *click
me:
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