me: Scheduling, how can I help you?
pt: I received a bill from ABD Radiology. Can you tell me what it's for?
me: I cannot, because this is not ABD Radiology. You have to call them.
pt: But why can't you help me?
me: Because this is *place where I work* not ABD Radiology. If you had a test done through them, you have to call them regarding your bill.
pt: I don't see why you can't just help me.
me: Because we are a completely different location. It'd be like going to Kroger for your Walmart return.
pt: Can you give me their phone number?
me: I cannot, but you should be able to google it.
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