me: Central Scheduling, how can I help you?
pt: Where do I go?
me: I'm sorry?
pt: Where the hell do I go?
me: Okay well where are you trying to go?
pt: I don't know. That's why I'm asking.
me: Um...okay. Are you coming in for a test or a doctor's appointment.
pt: I don't know. It's not for me.
me: Well who is it for? I'll look it up and see if I can help.
pt: Fred. It's for Fred.
me: Last name?
pt: Fred where are you going? Come back it's not that way.
me: So what's the last name.
pt: It's for Fred Smith. Fred do you have a doctors appointment or a test?
me: What's the date of birth?
pt: Fred!! Do you have a test or doctors appointment? He don't know either. We're on the floor just don't know what he needs today. We just know the appointment was 9 and it's 915 so we're late!
me: I still need the date of birth so I can try and help you.
pt: Fred come back here will ya? We ain't got time to be dilly dallying. Alright ma'am we're just going to keep walking. We'll find it. Bye now!
me:
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