me: Central Scheduling, how can I help you?
pt: So I woke up this morning and realized I don't have my order! That's why I have to cancel.
me: ...okay?
pt: I have to cancel!
me: Well, they wouldn't have scheduled without the doctor's order, so if you have an appointment already then you should be good to go.
pt: I still need to get the order though.
me: If the doctor sent it over though, then you don't need to bring a copy because we have it.
pt: I don't even have an appointment yet.
me: But I thought you said you needed to cancel? So you do or do not have an appointment?
pt: Nope, I don't have an order. That's why I have to cancel.
me: I'm confused...
pt: Okay goodbye! *hangs up
me:
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