me: Central Scheduling, how can I help you?
pt: My appointment was at 4pm today and I missed so it so I need to reschedule.
me: What's your name?
pt: Tommy.
me: And last name?
pt: Tommy.
me: Your last name?
pt: Tommy Smith.
me: And date of birth?
pt: Tommy Smith.
me: I said your date of birth?
pt: March 6.
me: Of what year?
pt: 1950.
me: Thank you. It looks like your appointment was actually at 215p today.
pt: Oh, I guess I really done missed it!
me: When works best to reschedule?
pt: Well, I ain't talk to my doctor yet. I gotta do that first. They gave an order with my mom's once I need the test too. We go to the same doctor. I got the stones, not her.
me: I mean, you were already scheduled so we have the order here already for your test... I'm sorry I'm a little confused. I mean, if you want to talk to the doctor before rescheduling that's fine. The appointment has been cancelled, so you are all set.
pt: Great! Hopefully I don't end up in that damn ER cause of these stones.
me: Are you sure you don't want to reschedule? We wouldn't want you to end up in the ER.
pt: Nope, I'll talk with the doctor first. Have a good day!
me:
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