This is a story about a callback.
pt: Hello?
me: Hi, this is Central Scheduling at the hospital just returning a phone call.
pt: Hello Central scheduling.
me: Hello, how can I help you?
pt: Well, you called me?
me: Yep, you requested a call back so...I'm calling back!
pt: Oh.
me: Yep.
pt: Alright then.
me: So....why did you want a call back?
pt: Not sure.
me: Did you need to schedule any appointments for any tests?
pt: I really don't know.
me: Hmm... okay well I'm not sure how else I can help then- but if you do remember what you needed, feel free to give us a call back and we will definitely help.
pt: Thank you so much, have a great day!
me:
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