Episode 89

me: Hi, this is Central Scheduling. I was calling for Fred?

pt: Fred who?

me: Fred Smith.

pt: Which Fred Smith?

me: To be honest I'm not sure how to answer that. 

pt wife: I am Fred's wife but I also have a son named Fred. So which Fred Smith?

me: The older one. Your husband.

pt wife: Well what do you need him for?

me: His doctor ordered a test and I am calling to schedule the appointment.

pt wife: What test?

me: Is Fred available?

pt wife: He never told me about no test needed. He was just at a physical though and the doctor wanted him to see a specialist.

me: Our department only schedules the outpatient testing. If he needs to see a specialist then those offices call to set up their own appointments. Did the doctor not tell him he needed this test also?

pt wife: What is a "keet" scan?

me: So is he there and available to talk? 

*hear shouting from background* I'M HERE TALK TO MY WIFE.

me: It's not a keet scan, it's a CT scan. CAT scan of the ankle.

pt wife: Well where is it done?

me: The next available is at the Ocean Ave location next week.

pt wife: Is that where the doctor is?

me: To be honest I'm not sure where his doctor's office is located.

pt wife: My nephew has to bring him. What test is this for?

me: Again, CT of the ankle. Ordered by Dr. Francis.

pt wife: My nephew has to bring him. When does the doctor want the test?

me: The doctor didn't specify, so whenever is best for you.

pt wife: What date did the doctor schedule?

me: The doctor sent over an order to be scheduled. It is not scheduled yet. How about next Wednesday at 4pm.

pt wife: That's great. My nephew can bring us since it's after 4pm. I'll tell my husband.

me: They ask that he arrive 15 minutes before the appointment at registration.  Do you know how to get there?

pt wife: Yes.

me: Okay great. And they have Medicaid on file for insurance, is that still correct?

pt wife: We were just at the doctor so whatever is on there is what we have.

me: Alright we still have to verify if anything has changed since his last appointment but since it hasn't then you are all set for next Wednesday at 4pm. Any questions?

pt wife: Goodbye. *click*

me: