me: Central scheduling, how can I help you?
pt: I need to schedule an MRI.
me: And what is your name?
pt: Tara.
me: And last name?
pt: Oh, I'm sorry it's Tara Stewart.
me: And your date of birth?
pt: That would be helpful wouldn't it. It's 9/9/80.
me: Any particular day or time that you're looking for?
pt: I'll just take the next available. I can be free whenever.
me: Next available is next Thursday at 8am. Is that something that might work?
pt: Oh shoot. I'm out of town that whole weekend. What about the next one?
me: What about Monday the following week. Are you going to be back in town that day?
pt: I am, what times are available.
me: 8am, 2pm, or 4pm.
pt: Crap. Don't be mad, but do you have something that week on Friday?
me: They have 9am or 12pm.
pt: Please don't hate me... I'll actually take the 8am on the Monday if that's okay.
me: *laughs* Of course that's okay. So, Monday at 8am.
pt: Um... actually... I am so sorry I swear this is the last change. I have to take the Friday at 12pm.
me: *still laughing* Not a problem at all. You're on for Friday at 12pm.
pt: I am so sorry I swear I'm not normally this much of a mess.
me: It's not a big deal at all, don't even worry about it.
pt: Thank you so much. God bless you and your tolerance for dummies like me! I hope you have the best day!
me:
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